Analyst – Inbound Chat – Customer Operations (Pune)
Analyst – Inbound Chat – Customer Operations (Pune)
Blog Article
We are searching for a results-oriented Analyst to join our growing Customer Operations team in Pune. In this role, you will be responsible for delivering exceptional customer service through our inbound chat platform. You will address customer inquiries promptly, escalate complex issues to the appropriate team members, and participate in the optimization of our customer service processes.
The ideal candidate will possess proven communication and interpersonal skills, a commitment to customer satisfaction, and a proactive mindset. Exceptional analytical skills and the ability to handle multiple inquiries simultaneously are also essential.
If you are eager about joining a challenging environment and making a positive impact on our customers, we encourage you to apply.
Looking for Inbound Chat Analyst in Pune! Join Eclerx
Are you passionate about providing exceptional customer assistance? Do you have excellent communication proficiency? If so, we encourage you to apply for the Inbound Chat Analyst role at Eclerx in Pune!
We are a global company that provides business process outsourcing (BPO). Our workforce is passionate to delivering outstanding service to our clients.
As an Inbound Chat Analyst, you will be responsible for:
* Providing to customer queries in a timely and helpful manner
* Resolving with customer issues
* Maintaining customer details
A great opportunity to join a thriving team and make a real impact. We offer a rewarding salary and benefits package.
If you are interested in this position, please submit your resume and cover letter to jobs@eclerx.com.
Inbound Chat Analyst Position at Eclerx
At Eclerx, we're seeking a driven and talented Person to join our Customer Operations team as an Inbound Chat Analyst. In this role, you'll be the first point of Support for our valued customers, providing real-time assistance through our online chat platform. You will Handle a wide range of customer inquiries, from Technicalsupport to billing questions and Feature information.
Your exceptional communication skills and Problem-solving abilities will be crucial in ensuring positive customer experiences. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, we encourage you to apply!
- Duties include:
- Promptly respond to customer inquiries via chat.
- Offer clear and concise solutions to customer issues.
- Maintain accurate records of all customer interactions.
- Collaborate with other departments to resolve complex cases.
Eclerx Pune Seeks Talented Inbound Chat Analysts
Eclerx Pune is actively looking for talented and enthusiastic individuals to join our dynamic team as Inbound Chat Analysts. Do you have a passion for customer service and an excellent ability to communicate effectively in written form, then this opportunity might be perfect for your skill set.
- As an Inbound Chat Analyst at Eclerx Pune involves providing prompt and helpful support to our customers via live chat.
- Your responsibilities will include resolving customer inquiries, assisting with technical issues, and ensuring a positive customer experience.
- We are seeking individuals who are highly motivated, have strong problem-solving skills, and are passionate about delivering exceptional customer service.
Submit your application if you are a team player with a excellent work ethic and a desire to make a difference. We offer a attractive compensation package and a dynamic work environment.
Exciting Opportunity for Growth: Inbound Chat Analyst at Eclerx
Are you a driven individual with a talent for customer service? Do you thrive in a fast-paced environment and enjoy solving problems? If so, then Eclerx has an outstanding opportunity for you! We are actively seeking a talented Inbound Chat Analyst to join our growing team.
In this role, you will be the first point of contact for our valued customers via live chat. You will here resolve issues in a timely and helpful manner, ensuring a seamless customer experience.
- Responsibilities include but are not limited to:
- Providing prompt and accurate responses to customer inquiries.
- Assisting customers with product information
- Building rapport with customers
This is an opportunity to grow your skills in a dynamic environment. We offer a competitive salary and the chance to make a genuine difference. If you are ready to take on this fulfilling role, we encourage you to apply!
Jumpstart an Inbound Chat Analyst Career at Eclerx, Pune
Are you a passionate individual with exceptional communication skills? Do you flourish in a fast-paced environment? If so, then investigate this exciting opportunity to join the team at Eclerx in Pune as an Inbound Chat Analyst.
As an Inbound Chat Analyst, you'll be the first point of engagement for customers seeking assistance via our online chat platform. You'll deliver efficient and informative solutions to their inquiries, affirming a positive customer experience.
- Your role will involve dialoguing with customers in a professional and warm manner.
- You will also be responsible for resolving a variety of customer issues
- Eclerx offers a stimulating work environment with opportunities for development.